TOPdesk
TOPdesk Event Monitor
The TOPdesk Event Monitor connects to TOPdesk and monitors open tickets.
notitie
Overview
The TOPdesk Event Monitor connects to your TOPdesk account and alerts based on the number of open tickets for each group.
info
Use Cases
- Receiving alerts based on the number of open tickets
- Monitoring specific ticket categories while ignoring others
Monitoring Options
This event monitor provides the following options:
- Alert with [Info/Warning/Error/Critical] if TOPdesk cannot be contacted: Receive alerts if TOPdesk is unavailable or cannot be contacted.
- Alert based on the number of open tickets in each group: Select thresholds for warning, error, and critical status levels. The event monitor checks the number of open tickets in each TOPdesk group and alerts according to the thresholds.
- Only check specific groups: Specify certain TOPdesk groups to monitor.
- Ignore specific groups: Skip checking specific groups.
- URL Base: Enter your TOPdesk URL base. For example, if you access TOPdesk at "https://companyname.topdesk.com" then your URL base is: companyname
Authentication and Security
Select an authentication profile that has access to your TOPdesk account.
Protocols
Data Points
| Data Point | Description |
|---|---|
| Open Ticket Count (One per Category) | The number of open tickets in the given category. |
Sample Output
